ourrefunds& cancellation

Monthly memberships are not refundable, and you can cancel at any time. Cancelling stops future charges, and you keep full access until the end of the month you have already paid for.

This policy applies to all purchases made through maximamatchmaking.com or directly with Maxima Global Matchmaking ("Maxima", "we", "us").

1. Monthly memberships

This covers the Maxima Dating Club ($149 USD per month), We Date For You ($595 USD per month) and any other monthly plan we offer.

• Billing. Memberships renew automatically each month on the date you joined, at the price shown when you signed up, until you cancel.
• Cancel anytime. There is no minimum term and no cancellation fee. Email love@maximamatchmaking.com from the address on your account, or cancel from your member account where available.
• When it takes effect. Your cancellation applies at the end of your current billing month. You keep access to everything included until then, and you will not be charged again.
• No refunds. Membership fees are non-refundable, including partial months, unused sessions or benefits, and months in which you did not use the service.
• Cancel before renewal. To avoid the next charge, cancel at least 24 hours before your renewal date.
• Pausing. Where we offer a pause, billing stops for the paused period and restarts automatically when the pause ends.
• Price changes. If a membership price changes, we will email you at least 30 days before the new price applies, so you can cancel first if you prefer.

2. Coaching packages

This covers private coaching sessions and coaching programs, such as the 90-day program.

• Coaching fees are non-refundable once your first session has taken place.
• If you cancel before your first session, we will refund your coaching fee in full.
• Rescheduling. You can reschedule a session free of charge with at least 24 hours' notice. A session missed without 24 hours' notice is counted as used.
• Sessions must be used within the program period stated at purchase. Unused sessions expire at the end of that period.

3. Private matchmaking memberships

This covers the Select, Elite and Legacy memberships.

Private matchmaking memberships are governed by the written client agreement you sign with Maxima. That agreement sets out the fees, term, cancellation and any refund terms. If anything in that agreement differs from this policy, the agreement applies.

4. Maxima Circle

Maxima Circle is complimentary, so there is nothing to refund. You can ask us to remove your profile at any time by emailing love@maximamatchmaking.com.

5. Payment processing

Payments are processed securely through Authorize.net, our payment gateway, with Chase as our merchant bank. Maxima does not store your full card number on our own systems.

Charges appear on your statement as MAXIMA-MM. All prices are in US dollars, and your card issuer may apply its own currency conversion or foreign transaction fees.

6. Billing errors and disputes

If you believe you were charged in error, email love@maximamatchmaking.com within 30 days of the charge. We will look into it promptly and correct any error. Please contact us before opening a dispute with your bank, as we can usually resolve billing questions faster directly.

Maxima may suspend or end a membership for a breach of our Terms of Service. A membership ended for a breach is not refunded.

7. Contact

For cancellations, billing questions or anything in this policy, email love@maximamatchmaking.com. We aim to reply within two business days.

We may update this policy from time to time. Changes apply to charges made after the updated policy is posted.