ourprivacypolicy

Maxima collects only what we need to match you well. We never sell your personal information, and we share your profile with a potential match only after you agree to that specific introduction.

1. Who we are

Maxima Global Matchmaking ("Maxima", "we", "us") is a private, founder-led matchmaking practice serving clients in Canada, the United States and internationally. This policy explains how we collect, use, share and protect personal information when you visit maximamatchmaking.com (the "Site"), apply, join a membership, book a consultation, refer a friend or otherwise work with us.

Privacy Officer: Laura Clark, Co-Founder, reachable at info@maximamatchmaking.com.

2. Information we collect

• Application and profile information: name, email, phone, age, city, occupation, education, photos, relationship history, values, preferences and anything else you choose to share during the application and matchmaking process.
• Enquiries and bookings: details you enter in our membership, coaching and consultation forms, and when you book a call through Calendly.
• Referrals: if you refer a friend, we collect your details and the friend's name, city and contact details. You confirm that your friend has given permission before you share them, and we contact the friend once, personally and discreetly.
• Communications: emails, messages and consultation notes between you and Maxima.
• Payment information: billing name, address and card details, entered on and processed by Authorize.net. We receive limited details such as the card type, the last four digits and the payment status. We do not store full card numbers.
• Usage and device information: pages visited, referral source, browser and device type, and similar data collected automatically through cookies, Google Tag Manager and Google Analytics.

3. How we use your information

• To review applications and provide matchmaking, coaching and dating services.
• To introduce you to a potential match, only with your consent for each introduction.
• To process payments, manage memberships and handle cancellations.
• To reply to enquiries, schedule consultations and send service updates.
• To understand how the Site is used and improve it.
• To comply with the law and protect the safety and rights of our members and of Maxima.

We will only send you marketing emails with your consent, and every marketing email includes a way to unsubscribe.

AI profile audit. If you are a member and choose to upload your dating profile, photos or screenshots for an AI profile audit, we use them only to create your audit. Your upload is processed by our AI service provider solely to generate the audit, under terms that do not permit it to use your content to train its models. It is not shared with any other third party, not kept by Maxima after your audit is generated, and never sold.

4. Who we share it with

We do not sell or rent personal information. We share it only as follows:

• Potential matches: relevant profile details, only after you agree to a specific introduction.
• Partner matchmakers: for Dating Club members, we may recommend your profile to trusted partner matchmakers for their private searches. Members give this consent once, when they join, and can withdraw it at any time by emailing us.
• Service providers who help us run Maxima, under obligations to protect your information:

Provider	What they do
Authorize.net	Payment gateway that processes card payments
Chase	Merchant bank that settles card payments
SmartMatch	Secure client database that holds membership applications
Netlify	Website hosting and form submissions
Calendly	Booking consultations and calls
Google (Tag Manager and Analytics)	Website analytics
Google Workspace	Email communication

• Legal reasons: when required by law, regulation, legal process or a government request, or to protect someone's safety.

5. Cookies and analytics

The Site uses cookies and similar technologies, including Google Tag Manager and Google Analytics, to understand how visitors use the Site. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's opt-out browser add-on. When you first visit, a cookie banner lets you accept or decline analytics and advertising cookies. These cookies are only set if you accept, and you can change your choice at any time through the Cookie settings link in the footer.

6. How long we keep it

We keep personal information only as long as we need it for the purposes above, or as the law requires.

• Active members: for the length of the membership, plus 24 months after it ends.
• Applications that are not accepted: 12 months from the date of the decision, then deleted.
• Payment and billing records: 7 years, as tax and accounting rules require.

7. How we protect it

We use reasonable administrative, technical and physical safeguards. Payments are encrypted and processed by Authorize.net, and access to member information is limited to the Maxima team members who need it. No system is perfectly secure, so we cannot guarantee absolute security.

8. Your rights

You can ask to access, correct or delete your personal information, or withdraw consent to how we use it, at any time. Email love@maximamatchmaking.com and we will reply within 30 days.

Depending on where you live, you may have further rights:

• Canada (including Quebec): under PIPEDA and Quebec's privacy law (Law 25), you can access and correct your information and withdraw consent. You can also complain to the Office of the Privacy Commissioner of Canada or Quebec's Commission d'accès à l'information.
• EU and UK: you can also restrict or object to processing, ask for a portable copy of your data, and complain to your local data protection authority.
• California and other US states: you can also ask what information we hold and how it is used, and you will not be treated differently for using your rights. We do not sell or share personal information for cross-context behavioural advertising.

9. Adults only

Maxima's services are for adults. We do not knowingly collect personal information from anyone under 18.

10. International transfers

Our service providers may store or process information in Canada, the United States or other countries. Where that happens, your information may be subject to the laws of that country, and we take steps to keep it protected.

11. Changes to this policy

We may update this policy from time to time. We will post the new version here with its date, and email members about significant changes.

12. Contact us

For any privacy question or request, email love@maximamatchmaking.com, or contact our Privacy Officer, Laura Clark, at info@maximamatchmaking.com.